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Privacy Policy

Last Updated: September 15, 2023

At IlluminaHomes, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out forms on our website (contact forms, newsletter subscriptions)
  • Create an account
  • Purchase products or services
  • Request customer support
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (processed through secure third-party payment processors)

Automatically Collected Information

When you visit our website, our servers or third-party analytics providers may automatically record certain information, such as:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on those pages
  • Device information (mobile or desktop)
  • Geographic location (country/city level)

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. For more information about how we use cookies, please see our Cookie Policy.

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our website and services
  • Process transactions and send related information, including confirmations and invoices
  • Respond to your inquiries and provide customer support
  • Send administrative information, such as updates to our terms, conditions, and policies
  • Send marketing and promotional communications (with your consent, where required by law)
  • Personalize your experience on our website
  • Monitor and analyze trends, usage, and activities in connection with our website
  • Detect, prevent, and address technical issues, fraud, or other illegal activities
  • Comply with legal obligations

Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These may include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or a subpoena.

Vital Interests and Protection

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.

Your Privacy Rights

Access, Correction, and Deletion

You have the right to access, correct, or delete the personal information we have collected about you. To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

Cookie Preferences

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. No purpose in this Privacy Policy will require us keeping your personal information for longer than the period in which you have an account with us, plus a reasonable period thereafter to address any issues that may arise.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Third-Party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

IlluminaHomes
123 Illumina Way
Toronto, ON M5V 2K1
Canada

Email: [email protected]
Phone: (647) 555-1234

Last updated: September 15, 2023
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